Project CIVIC (Cultural and Industrial Values In Change) was a two-year (2005-2006) joint project between Jokkmokk, Sweden and Mansfield, Nottinghamshire, funded by European Union Article 6 Funding. The project aimed to develop and introduce a system for continuous improvement of our community, based on the theory and values of Total Quality Management (TQM) and the application of TQM tools.
Project CIVIC has created novel ways of ‘adding value’ to support communities to manage change, by adding together community development values and quality management values. These two sets of values have been combined to underpin the production of a range of quality tools for communities to use.
All documents produced are available on-line by following the links.
Quality Improvement Toolkit for Tenants & Residents, and Community Groups [PDF 99.68KB] 
Support with quality improvement can be given to new and established groups by the Mansfield Community Development Project as part of its commitment to developing sustainable communities through Community Development. This booklet is just one part of the Project’s strategy to support the Community in taking positive action to change the environment in which they live.
Quality Enthusiasts Source Book [PDF 547.89KB]
Explanations of community development values and quality management values and examples of ways they have been combined to produce quality management tools and how these quality management tools have been used.
Mansfield Community Development Monitor [PDF 206.60KB]
An in-depth exploration of the context within which Project CIVIC was introduced to the Mansfield communities of Oak Tree, Bellamy and Ravensdale.
CIVIC Guide to Quality in the Community – A Project Promoters Guide to Quality Management of Social Change in the Community.[PDF 2.76MB]
This Guide offers some ideas, activities and case studies, with concrete examples, to support those seeking to manage social change in their own community. Because each and every community is unique it is impossible to provide a step-by-step ‘recipe book’ that guarantees the same result every time the instructions are followed. Instead, this Guide calls attention to some of the methodologies and tools used and some of the issues arising from Project CIVIC, so that you may benefit from our experiences.
Project CIVIC Final Report to the European Union (ESF Article Six Funding) [PDF 294.57KB]
Copy of the Final Report to the European Union from all partners in the project.
Contact:
Jess KnightMansfield Community Development Team
Tel: +44 (0) 1623 642304
