You can expect:
- resources which are relevant, up-to-date and in good physical condition
- a friendly, approachable and knowledgeable staff with considerable experience and appropriate skills in providing and delivering services to schools
- to obtain a resource collection which meets your needs whether you choose it yourself from our base or the mobile, or ask our staff to select it for you using our mail order service
- all advisory service to fully meet your needs and offer good value for money
- a response to letters within 5 working days and e-mails within 2 working days. If necessary a full reply will follow within 20 working days.
How we performed in 2010
- 98 per cent of customers visiting the ELS base said they selected a resource collection that fully met their needs
- 100 per cent of initial advisory visits were made to school within 3 weeks of us being contacted by the Head Teacher
- 100 per cent of all advisory work was assessed as meeting schools’ needs and offering good value for money
- 100 per cent of all letters and e-mails received responses within the contracted period.
What our customers say:
We welcome your feedback. Here are a few comments we received recently:
"Great selection as always. Had a great impact on our topic."
"Thank you so much! INVALUABLE!"
"Loved the fiction stories - the children asked me to read them again and again!"
"I love coming to the library - really helpful staff and fantastic range of resources."
Please contact us if you would like to comment on any aspect of our service.
