Businesses that are members of Buy With Confidence hand out feedback cards to their customers. The customers can then send their comments to Trading Standards. Have a look at what they say...
We received over 3,800 cards in 2010. These are the results and some of the comments:
How would you rate the quality of work carried out?
| Very good | Good | Poor | Very poor |
| 3547 (93%) | 234 (6%) | 6 (0%) | 5 (0%) |
How would you rate the level of customer service you received?
| Very good | Good | Poor | Very poor |
| 3542 (93%) | 245 (6%) | 7 (0%) | 8 (0%) |
Did you feel you were charged a fair price?
| Very fair | Fair | Unfair | Very unfair |
| 3055 (80%) | 602 (16%) | 15 (0%) | 7 (0%) |
Would you recommend the business to a friend?
A selection of comments
- An excellent job very friendly staff and workmen.
- Engineers lovely.A credit to the company.
- An excellent hands-on genuine and skilled plumber. Would use again with confidence.
- We wanted the wood from the tree for a wood burning stove. He chopped it all up for us with out being asked! Really pleased.
- An excellent locksmith. Very thorough, polite and informative. Punctual.
- Very friendly professional service. Very tidy, cleaned up after work completed.
- We had to move out for work to be done and workman even fed cat! Great service!
- Excellent work! Great service! 10/10!
- Very pleasant blokes. Good workers.
- Excellent service. Knowledgeable, courteous, helpful, organised & tidy. Very impressive.
- I found this plumber a very nice GENTLEMAN and very helpful.
- Workmanship fantastic. Brilliant and caring.
- A really first class service from the first phone call to the completion of the job.
- Very clean, pleasant aerial fitter. Punctual and did exactly as he said with no mess. Would definitely recommend.
- Fantastic, fantastic. Cheapest in Mansfield, the price was better than fair. The service and help I received from the lady in the shop was absolutely fantastic. Her people skills are the best I have ever come across. Situation like that I would speak very highly of her and definitely recommend them to friends and family. 10 out of 10.
- A very polite and helpful decorator. Trustworthy and work is of a very high standard.
- Excellent product, very helpful staff, quick turn around and good website too.
- Excellent builders, trustworthy, reliable and genuine
- Very courteous, very thoughtful. Took shoes off, laid a sheet on carpet etc. Very quick response from initial phone call (2hrs!) Great!!
- I paid the price for and received exactly what I expected. Quality carpet, expertly fitted. Have used him before and would not hesitate to recommend to other or to use again.
- A very thorough service. Best yet from any tradesman.
If you want to find a trader you can trust, go to the Buy With Confidence website: > www.buywithconfidence.gov.uk
