Help using this site
Keyboard
navigationAccess keys
In Windows,
you press ALT + an access key; on Macintosh, you press Control
+ an access key and then enter or return. The site recognises the following access keys:- S
- Skip navigation
- 1 - Home page
- 2 - News
- 3
- Table of contents
- 4 - Search
- 5 - Ask a Question
- 6
- Help
- 7 - Complaints
- 8
- Terms of use
- 9 - Feedback
- 0 - Accessibility information
Tabbing
By using the tab key it is possible to move through the main
navigation and menu headings. This occurs in the following sequences:Home page - Search
- Ask
a question
- What’s on
- Contact us
- Site map
- Headline
of home page
- News
- Shortcut menu
- Content navigation
menu
- Hot topic
- Contact us
- Right hand menu
- Privacy
statement
- Disclaimer
- Plug ins
- Access keys /
Help
- Copyright
Other pages - Search
- Ask
a question
- What’s on
- Contact us
- Site map
- Breadcrumb
navigation
- E-mail a friend
- Print this page
- Left
hand navigation
- Hyperlinks within the content of the page
- Privacy
statement
- Disclaimer
- Plug ins
- Access keys /
Help
- Copyright
Text
sizeIf
you need to change the size of the text on the site you can make it larger or smaller by doing the following: In
Internet Explorer
From the top menu bar choose - View
Menu > Text Size. Alternatively hold Alt + V,
then press X followed by ReturnIn
Netscape Navigator
From the top menu bar choose - View Menu
> Increase Font. Alternatively Hold Alt + V,
then press Z followed by 0 (zero), or replace the 0
with 2 for extra large text.In Opera
Hold
Alt + V, then press Z followed by 0
(zero). Opera also allows you to press the + and – on
the keyboard to increase and decrease the size respectively.
Changing
coloursChanging the site’s background colour can be particularly
useful for users who rely on magnification technology, as white can produce an uncomfortable glare.
It is also possible to change the colour of body text on the site. Both can be achieved by changing
preferences in your browser: In Microsoft Internet Explorer
In
the Tools menu select Internet Options. Select Accessibility
and put a tick in the box ‘Ignore colors specified on web pages’. Select OK.
Go
to Colors and select Colors - make any necessary changes to
text and background.In Netscape Navigator
In
the Edit menu select Preferences. Open the Appearance
menu and select Colors, you can set the colour of text and background from hereIn
Opera
In the File menu select Preferences.
Open the ‘page style’ (under fonts and colours) and ensure ‘user
mode’ options use own settings (default settings). Go into fonts and colours
and change the colour options. Select ‘View’ then select ‘Style’
then select ‘user mode’For more detailed advice about
making changes to your web browser, without using any special software go to the Royal
National Institute of the Blind (RNIB) site - Technology section.
Searching
the website
You can search the site from the search form at the top right of each screen.
Advanced search
Allows you
to refine your search to look for an exact phrase or specific words, to exclude word or pdf documents
or to search specific areas of the site..
The advanced search option includes a Search tip, which will help you to maximise the efficiency of
your search.
Online paymentsWe
are introducing an online payment facility for some services. For help with online payments see Online
payments Frequently Asked Questions. If the FAQs don't cover your problem please
contact us.
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